Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, ensure platform security, and optimise our services in accordance with Canadian privacy laws and regulations. By accessing and using our website, you acknowledge that you have read and understood this policy. Last updated: January 18, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website. They serve various purposes, from remembering your preferences to analysing how you interact with our gaming platform. Beyond cookies, we also utilise similar tracking technologies including web beacons, pixels, local storage objects, and session identifiers to collect and process user data. These technologies help us deliver personalised gaming experiences, maintain platform functionality, and comply with responsible gambling requirements under Canadian legislation.
2. Types of Cookies We Use
Our platform employs four primary categories of cookies, each serving distinct functions within your gaming experience and our operational requirements:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential Cookies | Enable core platform functionality, account access, and payment processing | Session or 12 months | Authentication tokens, CSRF protection, session identifiers |
| Functional Cookies | Remember user preferences, language settings, and account customisations | Up to 24 months | Theme preferences, notification settings, responsible gambling limits |
| Analytical Cookies | Track user behaviour, page performance, and platform usage patterns | Up to 2 years | Google Analytics, heatmaps, bounce rate tracking |
| Marketing Cookies | Enable targeted advertising and measure campaign effectiveness | Up to 18 months | Conversion tracking, audience segmentation, retargeting pixels |
3. Essential Cookies for Gaming Operations
Essential cookies are absolutely necessary for our online gaming platform to function properly. These cookies enable you to log into your account, process deposits and withdrawals, maintain session security, and access game functionality. Without these cookies, core features such as account authentication, payment gateway integration, and fraud prevention systems would not operate. We cannot allow users to opt out of essential cookies whilst using our platform, as they are legally required under Canadian e-commerce regulations and responsible gaming legislation. Essential cookies typically expire when you close your browser or after a set period of inactivity for security purposes.
4. Functional and Preference Cookies
Functional cookies enhance your gaming experience by remembering your choices and customisations. These include your preferred language, currency selection, game difficulty settings, and any responsible gambling preferences you have configured, such as deposit limits or self-exclusion parameters. When you return to our platform, these cookies ensure that your account displays your preferred settings without requiring you to reconfigure them each visit. Functional cookies operate under a legitimate interest basis and help us provide a more personalised and efficient service. You may manage these cookies through your browser settings, though disabling some may reduce the quality of your gaming experience.
5. Analytical and Performance Cookies
We utilise analytical cookies to understand how players interact with our platform, identify which games are most popular, and optimise site performance. These cookies collect anonymous, aggregated data about user behaviour, page load times, navigation patterns, and feature usage. This information enables us to improve game selection, enhance platform stability, and identify technical issues. Analytical cookies help us comply with Canadian consumer protection standards by ensuring our platform operates efficiently and securely. Data collected through analytical cookies is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and does not personally identify individual users in most circumstances.
6. Marketing and Advertising Cookies
Marketing cookies allow us to deliver targeted promotions and measure the effectiveness of our advertising campaigns across various platforms. These cookies track your interaction with our promotional content, enabling us to show you relevant offers that match your gaming preferences and playing history. Third-party marketing partners may also place cookies on your device to assist with cross-platform advertising and audience analysis. We engage in responsible marketing practices and comply with all Canadian advertising standards, ensuring that promotional content does not target vulnerable populations or encourage excessive gambling. You have the right to opt out of marketing cookies, and such opt-out will not affect your ability to access and play on our platform.
7. Third-Party Cookies and External Services
Our gaming platform integrates with third-party services including payment processors, analytics providers, customer support platforms, and responsible gambling organisations. These partners may place their own cookies on your device to facilitate their services. We maintain strict data processing agreements with all third parties to ensure they comply with Canadian privacy law and do not use your data for purposes beyond those explicitly outlined in this policy. Common third-party cookie sources include payment gateways for transaction processing, live chat providers for customer support, and verification services for age and identity confirmation. You may review third-party privacy policies by visiting their respective websites, and you can manage their cookies through your browser settings.
8. Managing Your Cookie Preferences and Opt-Out Options
Most web browsers allow you to control and manage cookies through their settings. Here are instructions for popular browsers:
- Google Chrome: Click Settings, then Privacy and Security, then Cookies and other site data. Manage exceptions or delete all cookies.
- Mozilla Firefox: Access Preferences, select Privacy and Security, scroll to Cookies and Site Data, and configure your preferences.
- Apple Safari: Click Safari in the menu, select Preferences, choose Privacy tab, and adjust cookie settings.
- Microsoft Edge: Open Settings, select Privacy and Services, manage cookies and site data as desired.
- Opera Browser: Access Preferences, click Privacy and Security, then manage cookies under Site and Shield settings.
You may also opt out of specific marketing cookies by clicking the preference centre link on our website. For analytical cookies, most providers offer opt-out mechanisms on their websites. However, disabling cookies may impact your ability to use certain features and receive personalised services on our platform.
9. Your Rights and Contact Information
Under Canadian privacy legislation, you have the right to access, correct, or delete personal information we hold about you, including data collected through cookies. To exercise these rights or if you have questions about our cookie practices, contact our privacy team at [email protected]. We will respond to privacy requests within thirty days in accordance with PIPEDA requirements. You may also lodge a complaint with the Privacy Commissioner of Canada if you believe we have violated your privacy rights. This Cookie Policy may be updated periodically to reflect changes in technology, legal requirements, or our operational practices. We encourage you to review this policy regularly to stay informed about how we use cookies and similar technologies to enhance your online gaming experience whilst maintaining your privacy and security.